Age Verification
Who can use Kespin, how we check age and what parents can do.
Why This Matters
Minors are more vulnerable to developing harmful patterns from gaming than adults. We take our responsibility to prevent underage access seriously. It is not a checkbox. It affects the checks we run, the payment methods we support, and how we respond when we find a minor has accessed the platform.
How We Check Age
At Registration
You confirm you are 18 or older by completing registration. Do not register if you do not meet this requirement. Providing false age information is a breach of our Terms and Conditions.
Identity Verification
We may request a government-issued ID at any point – at registration, before a withdrawal, or during a routine check. Accepted documents include a national identity card, passport, or driving licence. Verification is handled securely and your documents are used only for age and identity confirmation.
Mobile Money as a Layer
M-Pesa and Airtel Money accounts in Kenya are registered to individual adults with verified identity. Using these methods to add funds provides an additional layer of confirmation that the account holder is an adult with their own registered mobile money account.
Ongoing Checks
We reserve the right to request age verification at any time. If verification is requested and not completed within a reasonable period, the account will be restricted until it is provided.
If a Minor Has Accessed the Platform
If we confirm that an account belongs to someone under 18, we act immediately.
- The account is permanently closed.
- All balance is forfeited.
- The registration details are flagged to prevent the same information being used to re-register.
For Parents and Guardians
If you believe someone under 18 in your household has used this platform, contact us immediately through the official Telegram channel or in-app support. We will investigate and act without delay.
We also recommend setting up parental controls on shared devices. Most Android and iOS devices have built-in parental control settings that can restrict access to gaming platforms and control in-app purchases.
If your M-Pesa or Airtel Money account has been used without your knowledge to add funds to a gaming platform, contact your mobile money provider as well as our support team.
Contact
To report an underage account or raise an age verification concern, contact us through the official Telegram channel or in-app help section, or by email or phone: