Privacy Policy
What we collect, why, how we protect it and the rights you have.
This policy explains what personal information Kespin collects, why we collect it, how we store and protect it, and what rights you have over it. By registering an account, you agree to the practices described here.
What We Collect
When You Register
Your mobile number or email address, your encrypted password, and any invite or referral code used during signup.
When You Verify Your Identity
A government-issued ID document, your legal name, and your date of birth. Used only for verification. Not shared beyond what is necessary for that purpose.
When You Make Transactions
Records of all fund additions and withdrawal requests including transaction references such as M-Pesa codes, Airtel Money references, and any card or crypto identifiers used.
When You Use the Platform
The games you play, rounds you participate in, your device type and operating system, and your IP address at session time.
When You Contact Support
The content of your support conversations and the outcome of each query. Retained for quality assurance and dispute resolution.
Why We Use It
- To create and maintain your account and verify your identity when required.
- To process M-Pesa, Airtel Money, card, and crypto transactions accurately.
- To deliver game results, update your balance, and keep your account history complete.
- To send you notifications about promotions, gift codes, and account activity. You can manage notification settings from your account.
- To detect and prevent fraud, unauthorized access, and terms violations.
- To improve the platform based on how players use it.
- To meet any legal obligations that apply to our operations.
How We Protect It
- Data is stored on secure servers with restricted access. Only authorized personnel can access personally identifiable information.
- Passwords are hashed and never readable in plain text, including by our own staff.
- Transaction records are kept for as long as your account is active and for a reasonable period afterward for financial and dispute resolution purposes.
Cookies
The Kespin website and app use cookies to keep you logged in, remember your preferences, and understand how the platform is used.
Essential cookies are required for the platform to work. Analytics cookies are aggregated and do not identify individuals. You can manage cookie settings in your browser, though disabling essential cookies may affect your ability to use the platform.
Your Rights
- You can request a copy of the data we hold about you.
- You can request correction of inaccurate data such as a wrong registered name.
- You can request deletion of your account and personal data, subject to our legal obligation to retain certain transaction records.
- You can opt out of promotional notifications at any time through your account settings.
To exercise any of these rights, contact us through the official Telegram channel or in-app support.
Minors
We do not knowingly collect data from anyone under 18. If we discover a minor has registered, we close the account and delete their data promptly.
Updates
This policy may be updated from time to time. Changes are posted here with a new date. Continued use after an update means acceptance of the revised policy.
Contact
Questions about this policy or requests to exercise your data rights go to our support team through the official Telegram channel or in-app help section, or by email or phone:
This platform is for users aged 18 and above. Play responsibly.