Responsible Gaming
Gaming is entertainment. How to stay in control, the warning signs, and where to get help.
Kespin is committed to providing a safe environment for players. Gaming is entertainment. This page explains how to stay in control, what warning signs to watch for, and how to get help if you need it.
The Basics
This platform is for users aged 18 and above. Gaming should come from your disposable income only – not from savings, loans, money for rent, food, bills, or anything your household depends on.
Gaming is not a reliable way to earn. No strategy, pattern, or system guarantees a win on any game on this platform.
Staying in Control
Budget before you play.
Set a fixed amount you are comfortable adding for the week or the month. When it is gone, stop. Do not adjust your budget based on how the session went.
Set a time limit.
Decide how long you will play before you start. When the time is up, close the app. Long uninterrupted sessions are where most problems develop.
Never chase losses.
If a session is not going your way, stop. Placing bigger stakes in Aviator or making larger colour predictions to recover what you have lost is the fastest way to lose more. Walk away and come back another day.
Keep gaming separate.
Gaming should not interfere with work, sleep, family, or finances. If it starts to, that is a signal to take a break.
Check your history.
Your account history shows every round and every balance change. Review it regularly so you have an accurate picture of your activity rather than a rough guess.
Warning Signs
Take these seriously if any apply to you.
- You are spending more than you planned or than you can afford.
- You feel restless, anxious, or irritable when you are not playing.
- You are using M-Pesa or bank funds meant for bills, rent, or food.
- You are keeping your gaming activity hidden from family or close friends.
- You are playing specifically to win back money you have already lost.
- Gaming is affecting your sleep, work performance, or relationships.
If two or more of these apply, we strongly recommend using self-exclusion or speaking to someone you trust.
Self-Exclusion
Contact our support team through the official Telegram channel or in-app help to request a self-exclusion. Tell us whether you want a temporary break or a permanent closure.
During a self-exclusion
Your account is suspended. You cannot log in, add funds, or participate in any game. Any balance remaining when the exclusion starts can be withdrawn before it takes effect.
A permanent exclusion
Closes your account for good. We will make reasonable efforts to prevent re-registration during an active exclusion. Please do not attempt to open a new account while excluded.
Getting Help in Kenya
If gaming is affecting your life, support is available.
- Talk to your doctor or a mental health professional. Many offer confidential support for compulsive behaviour.
- Community organisations and counselling services operate across Kenya and can help without judgement.
- If you are concerned about a family member, speak to a counsellor who works with families affected by problem gaming.
The earlier you reach out, the easier it is to address. Do not wait until the financial or personal impact becomes severe.
A Note on M-Pesa and Airtel Money
A practical step if you are concerned about your spending: check your M-Pesa or Airtel Money statement. It shows exactly what you have added to any platform over any period. Many players find that their actual spending is higher than their mental estimate. Seeing the real number is a useful starting point for making a change.