Contact Us
Account questions, payment issues or anything else — here is how to reach the right place.
If you have a question about your account, a payment issue, or anything else related to the platform, the support options below will get you to the right place.
How to Reach Us
Official Telegram Channel
Telegram is the fastest way to reach the Kespin support team. Search for the verified official Kespin channel. Do not contact any unverified account claiming to be Kespin support. Fake accounts exist on Telegram and they are not affiliated with the platform.
In-App Support
Log in to your account, go to your profile or settings, and open the Help or Customer Service section. This gives you access to live chat or a contact form depending on your device and account type.
Both channels are monitored throughout the day. Payment and withdrawal queries may take longer to resolve due to third-party processing involvement.
What to Tell Us When You Contact Support
The more detail you give upfront, the faster we can help. When you reach out, include the following.
- Your registered mobile number or email address.
- A clear description of the issue.
- For payment problems, include your M-Pesa transaction code, Airtel Money reference, or any other transaction ID.
- For game issues, include the round number if you can find it in your history.
- For login problems, describe what error message you are seeing.
A screenshot is always helpful if you have one.
Common Issues We Handle
Login and account access
wrong password, locked account, OTP not arriving, app not opening.
Deposits not reflecting
fund addition confirmed on M-Pesa but balance not updated, wrong amount received.
Withdrawal delays
withdrawal stuck beyond the stated timeframe, name mismatch on payment account, transaction password forgotten or not working.
Game disputes
Aviator crash timing questions, colour prediction result queries, live casino disconnection during a round.
Gift code problems
code not accepted, bonus not credited after redemption, expired code.
Account security
suspected unauthorized access, changing registered number or email, identity verification queries.
Important – Scam Warning
Unofficial accounts on Telegram, WhatsApp, and social media regularly impersonate Kespin support. These accounts may contact you first, offer fake gift codes, claim you have won a prize, or ask for your account details.
The real Kespin support team will never ask for your password, OTP, or transaction password. If any account asks for these, it is a scam. Do not share your details. Report the account on the platform where you encountered it and let us know through the official channel.